Director of Deal Desk

Deal Pricing & Scoping

• Own end-to-end pricing and scoping support for the largest enterprise deals, ensuring commercial accuracy and alignment with Superside's service offerings and delivery capacity.

• Review and validate your team's scopes, pricing structures, and deal configurations across the opportunity pipeline.

• Partner closely with Account Executives and the broader Solutions team to translate discovery findings and customer requirements into commercially viable proposals.

• Partner with internal subject matter experts to strengthen scoping and solution quality on complex, high-stakes deals.

AI & Process Innovation

• Champion the use of AI tools to accelerate Deal Desk operations — from automating scope generation and pricing lookups to surfacing insights from historical deal data; in close collaboration with the Head of Solutions Operations and Enablement.

• Identify where AI can reduce manual effort and increase speed and accuracy across the pricing & scoping workflow, and lead the implementation of the improvements.

• Stay current on AI developments relevant to commercial operations, sales enablement, and proposal automation.

• Model AI-forward ways of working for the Deal Desk team and the broader Solutions function.

Team Leadership & Operations

• Manage and develop a team of Deal Desk Associates, setting clear priorities, quality standards, and turnaround expectations.

• Act as the escalation point for the team on complex, ambiguous, or high-stakes deals requiring senior judgment.

• Drive continuous improvement across Deal Desk workflows, tooling, and documentation — building a function that scales with deal volume without sacrificing quality.

• Define and track team performance metrics, including deal velocity, pricing accuracy, and SLA adherence.

Reporting & Governance

• Own Deal Desk reporting — including pricing patterns, deal velocity, win/loss trends, and scope accuracy — and surface insights to the Head of Solutions.

• Maintain and enforce pricing governance frameworks, ensuring deals are structured within approved parameters and exceptions are handled with appropriate visibility.

• Build and maintain playbooks, pricing guides, and reference documentation that empower the team and sales partners.

• Significant experience in Deal Desk, sales operations/strategy, or a pricing/scoping role within a creative, marketing, or professional services environment.

• Proven track record managing or leading a team, with the ability to develop talent and maintain high-quality output in a fast-paced environment.

• Strong commercial acumen — able to structure deals that are both competitive for customers and margin-sound for the business.

• Analytical and data-driven, with the ability to track performance, identify patterns, and make evidence-based recommendations.

• Genuine curiosity about and fluency with AI tools — particularly as they apply to commercial operations, proposal generation, and workflow automation.

• Highly organized, with the ability to manage multiple concurrent deals and priorities without losing accuracy or responsiveness.

• Strong communication skills — clear, concise, and credible with both internal stakeholders and, when needed, customers.